Customers of T-Mobile U.S. Inc. experienced widespread service outages in the U.S. on Monday, with reports from Downdetector.com and Product-Reviews.net and many Twitter users.
Outages were reported in multiple areas of the country, and some users' services were changed to "SOS mode" for emergency calls only.
T-Mobile's President of Technology, Neville Ray, issued a statement on Twitter acknowledging the outage and stating that service is operating at near-normal levels.
Downdetector.com recorded over 69,000 reported outages within two hours and received comments from users across several states.
T-Mobile did not immediately provide information on the cause or extent of the outage.
Many users reported that the service was eventually restored.
The outages affected T-Mobile customers in numerous states, with users reporting on social media and service tracking sites.
According to the outage chart on Downdetector.com, the T-Mobile service complaints peaked at around 9 p.m. Eastern Time on Monday.
The outages affected not just T-Mobile's cellular service but also their home internet service.
Some T-Mobile customers reported that their 911 emergency calls were not going through during the outage, while others said they could make emergency calls using the "SOS mode."